Refund Policy
Order Processing & Shipping
• Orders typically require 14-20 days for production and shipping after placement.
• For urgent orders, customers must communicate their needs in advance. Please note, this may incur additional costs.
International Returns & Exchanges
• Customers are responsible for handling logistics for international exchanges.• Exchanges will only be processed after the item has been received and inspected. International returns are not allowed.
Sizing & Measurements
• We do not accept returns or exchanges due to incorrect sizing or measurements provided by the customer.• Tuff Fashion is not responsible for changes in customers’ body measurements after the order is placed. Should adjustments be needed, the cost will be negotiated.
Adjustments & Alterations
• Minor adjustments to improve fit are complimentary but only for Nigerian based customers. International customers will have to cover cost of shipping for alterations to and fro.• Significant alterations or design changes will incur an additional cost.
Bespoke & Measurement-Based Orders
• No returns or refunds are accepted for bespoke or custom measurement-based orders, especially when measurements are provided by the customer.Refunds
• Refunds are not issued under any circumstances.• Adjustments or exchanges are offered as alternatives.
